Privacy Notice

Introduction

The processing of personal data collected on the website www.cucocloud.pt is the responsibility of NAMEIT, LDA (hereinafter referred to as NAME IT). Protecting users’ privacy and personal data is a top priority for NAME IT and is managed in accordance with applicable legal and regulatory standards.

When Is Personal Information Collected?

Personal information may be collected under the following circumstances:

• When you fill out an online contact form on the website, which may include identification and contact data (name, email, message);
• When you register online for a trial of our services or applications, which may include identification, professional, authentication, and optional location data (username, company name, email, password, location);
• When placing an order for our services or applications via the website;
• When interacting with us through social media;
• When using our applications as a client or potential client;
• When contacting us offline via phone, fax, SMS, email, or postal mail.

We collect only the minimum information needed to manage your online requests, based on legitimate interest and/or pre-contractual steps. Any additional data is optional and only requested to better respond to your needs. Online forms clearly indicate whether information is mandatory or optional.

Personal data, together with your prior and explicit consent, may be used to send you emails related to services, promotions, news, events, and other consulting activities.

Mobile Data

We may collect information through mobile applications installed on your or your users’ devices used to access our website or applications.

Privacy Notice – cucocloud.pt Website

These mobile apps may provide information about how the app is used, helping us improve both the mobile and core applications and services. Activity within the app may be recorded.

If you provide personal data about others, it is your responsibility to ensure you have obtained their consent in accordance with applicable data protection laws.

How Do We Use Your Personal Data?

Access to the CucoCloud website does not require registration. Within the scope of applicable law, your data may be used to:

• Provide requested information, applications, or services;
• Operate, maintain, protect, and improve our products, applications, and services;
• Manage our relationship with you (e.g., customer service and support);
• Administer your use of our applications or services;
• Enhance and personalize your user experience;
• Fulfill legal or regulatory obligations to inform you;
• Send you targeted marketing communications based on your usage;
• Contact you for customer feedback on our services and applications.

We may also collect technical data such as your IP address, page visits, browsing activity, and browser type. For more details, please see our Cookie Policy.

We do not collect special categories of personal data (e.g., racial or ethnic origin, political opinions, religious beliefs, union membership, health, sexual life, or criminal record).

How Long Do We Keep Your Data?

We only keep your personal data as long as necessary for the purposes for which it was collected, or until you exercise your right to object, erase, or withdraw consent.

Once that period has passed, NAME IT will delete or anonymize your data unless required to retain it for another legal purpose.

How Can I Exercise My Rights?

Users may request access to, update, or correct their data, opt out of communications, request deletion or portability of their data at any time by emailing:

[email protected]

You may also opt out of promotional emails by contacting the same address with the email you wish to remove. Note that this does not prevent us from contacting you when necessary to manage an existing contractual relationship.

Requests are processed without undue delay, within one month, extendable to two months for complex cases.

Will My Data Be Shared with Third Parties?

We may subcontract companies to process your data or manage the website and business operations. Your data may be shared with:

• Service providers and agents acting on our behalf (e.g., internet providers, payment processors, communication platforms);
• Partners such as system installers, resellers, distributors, independent software vendors, or developers;
• Third parties involved in payment operations;
• Authorities in the context of legal proceedings or court orders.
• Data sharing is always for the intended purposes and under our control. In case of mergers, acquisitions, or restructurings, your data may be transferred according to NAMEIT’s legitimate interests.

Is My Data Secure?

We apply industry best practices, security measures, and organizational safeguards to protect your personal data from loss, misuse, alteration, or unauthorized access. Only authorized personnel with confidentiality obligations can access your data.

Regular system backups and audit logs are maintained in line with data protection regulations.

If you believe your account security has been compromised, contact us at: [email protected]

International Transfers

We may transfer personal data outside the European Economic Area (EEA) in connection with services provided. When doing so, we ensure adequate protections are in place in line with the General Data Protection Regulation (GDPR).

By using our site, services, or applications, you consent to such transfers. If you do not agree, please refrain from using our services.

Contact Us

For any data-related queries, contact us:

NAMEIT, LDA

Address: R. António Champalimaud Lote 1 CID, 1600-514 Lisbon, Portugal
Phone: +351 21 324 46 66
Email: [email protected]

You may also lodge a complaint with the Portuguese Data Protection Authority:

CNPD – Comissão Nacional de Proteção de Dados

Privacy Notice Updates

This Privacy Notice may be updated when necessary. The latest update date will always be visible. Changes take effect from the date of publication. We encourage frequent review.

Last updated: April 30, 2025