FAQs
Answers to the most frequently asked questions about CucoCloud, clarifying the most common doubts of our customers and partners.
Yes, you can test CucoCloud for free for the first 15 days. Try it now here!
The CucoCloud platform starts at 9.90 € + VAT per month, paid annually. This annual subscription includes up to 20 user licenses (employees, administrators, accountants, etc.). Additional licenses cost 0.50 € + VAT per month
CucoCloud is a versatile solution, ideal for companies in any sector that need to control employee attendance. Whether in retail, industry, services, or other fields, the system is effective for managing entry and exit times, absences, vacations, and overtime, helping in organization and compliance with legal regulations.
CucoCloud has no employee limit. The initial license allows up to 20 employees, and additional licenses can be purchased directly through the platform, adapting to your company’s growth.
CucoCloud implementation is quick and easy. After registering your company, you can start using the platform immediately. The initial setup is simple, and our team is available to assist at any time.
No, CucoCloud is a completely web-based solution, which means you don’t need to worry about installation. Simply access the platform through a web browser and start using it, easily and without hassle.
Yes, according to article 202 of the Labor Code, the employer is required to maintain a record of working hours, including for exempt employees, in a manner that is accessible and allows for immediate consultation. Violation of this provision constitutes a serious offense.
Yes, you can access employee clock-ins from anywhere, at any time, using any device with internet access. This provides flexibility and full control over attendance records, no matter where you are.
Yes, you can centralize clock-ins by installing a tablet at the company’s entrance, making attendance management more efficient and organized.
Yes, you can use multiple tablets in different locations. This allows you to centralize attendance records from various points of your company, offering more flexibility and control, regardless of the size or structure of your business.
Employees can clock in on the company tablet, mobile phone, platform, or biometric terminal.
Biometrics and our advanced artificial intelligence models ensure secure and fraud-free facial recognition, using advanced technology for accurate clock-ins, guaranteeing reliable and unique identification of each individual.
Yes, vacations or other periods of absence can be requested by employees and approved by administrators or team managers.
Yes, employees working remotely (at an external client, teleworking, etc.) can clock in using their mobile phones. All clock-ins record the address where they were made.
Yes, employees working from home can clock in on their mobile phones or computers.
Yes, you can easily export clock-in records to your computer, allowing management and analysis of the data whenever necessary.
Yes, you can define and assign specific workstations to employees within your company, facilitating organization and space management according to your needs.
Yes, you can use your own tablet to register biometric clock-ins, as long as the device is connected to the internet and has a front camera.
No, you only need to register the faces on one tablet. CucoTablet synchronizes biometric information, ensuring that all tablets use the same facial records in a centralized manner
No, you do not need to purchase a biometric terminal. You can use CucoTablet to record biometric clock-ins, making the process easier without the need for additional equipment.
Yes. Employees can clock in using a phone, computer, or tablet with a PIN.
No, you do not need to buy a new license. When an employee leaves the company, you can simply assign the existing license to a new employee, avoiding additional costs.
Yes, you can add licenses at any time during the subscription period, paying only for the remaining months until the end of the subscription.
With the CucoCloud subscription, you have access to two apps: CucoPhone, perfect for mobile clocking in, and CucoTablet, for in-company clocking. The apps are available for download on the Apple Store, Google Play, and Huawei Gallery. You can use as many apps as you want, at no additional cost.
Yes, you will be notified one month before the license expires, giving you enough time to renew your subscription without interruption.
Yes, CucoCloud has adopted measures to protect personal data and the privacy of European Union (EU) citizens, ensuring compliance with the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and Council, dated April 27, 2016) and National Law (Law 59/2019 of August 8, 2019).
Clock-in records are stored on our cloud servers, ensuring maximum security and protection of the collected data, with a robust and reliable infrastructure.
We offer comprehensive customer support. Our dedicated team is always ready to clarify any questions or technical issues regarding the use of our services. You can contact us via email at [email protected] or by phone at +351 21 324 46 66. We’re here to help!
Yes, we have demonstration videos available on our YouTube channel, where we explain in detail the functionalities of CucoCloud, making it easier to understand and use the platform.
Yes, we provide detailed user guides to help our customers make the most of the CucoCloud platform’s features.
